Refund policy

Last updated: August 30, 2026

To request a return or report a problem, email hello@siximpossiblethingsbooks.com with your name, order number and a description of the issue. Do not mail a return until you receive return instructions.

14-day return requests

Return requests for eligible items must be submitted within 14 days of delivery. Returned books must be in the same condition in which they were received, with no added wear, damage, markings, odors or missing components. Dust jackets, slipcases, art prints, cards and all other included materials must also be returned.

Customers are responsible for return postage for discretionary returns, and tracked shipping is strongly recommended. Original shipping charges are not refundable unless the return results from our error or an approved damage claim.

Damage or fulfillment errors

For damage, an incorrect item or another fulfillment problem, contact us within 5 days of delivery. Keep all packaging and provide clear photographs of the book, affected area, shipping container, packing materials and shipping label. For an approved claim, Six Impossible Things will cover the reasonable cost of an authorized return and will offer a replacement or refund based on availability and the circumstances.

Minor manufacturing variations in sprayed or gilded edges, foil placement, color saturation, endpaper trimming or similar production details that do not materially affect the book’s use or collectible presentation are not generally considered damage. Known material condition issues will be disclosed in the product listing.

Exceptions

Gift cards, personalized items and products clearly marked final sale or clearance cannot be returned unless damaged or sent incorrectly.

Blind Date With a Book purchases are otherwise final sale. A customer who discovers that they already own or have read the concealed title may qualify for one courtesy duplicate-title exchange, subject to the conditions in our Blind Date FAQ.

Preorders

Preorder cancellation requests may be submitted within 24 hours of purchase. After 24 hours, cancellation cannot be guaranteed because quantities may already be committed. If a preorder is materially delayed, customers may accept the delay or cancel the affected item for a full refund.

Refund processing

Approved refunds are issued to the original payment method after the return is received and inspected. Banks and card issuers may require additional time to post the credit.